We'll Make It Right
Aren't satisfied with your MadMan product? It's alright, no hard feelings.
We do strive to create the best products we can for our supporters and deliver on them every single time. But if something is wrong with your product, or it simply didn't live up to your expectations, contact our support team and we'll take care of you.
We offer a 30 day 110% money-back guarantee on all of our products, this is how strongly we pride ourselves on delivering great products.
Simply contact our support team with your order number, explain your issue, and we will help resolve your issue with a refund or an exchange.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We evaluate every return case by case to give you the best resolution to your unique problem. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our 110% money-back guarantee is capped at no more than a $250 purchase. This includes wholesale purchases. Orders above $250, we will assess the issue and work with you to resolve the problem as best as we can.